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Number of Pages 20
This research paper: A 20 page paper. Once known for its excellent service, customers have been leaving AT&T in droves for years. Also, over the years, tens of thousands of employees have lost their jobs. This essay provides an overview of what has been happening at the company and comments on employee morale and job satisfaction. The writer also reports studies linking job satisfaction and customer satisfaction and suggests AT&T adopt a different management and leadership style for future success. Bibliography lists 19 sources.
File: MM12_PGatto6.rtf
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