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Number of Pages 14
This research paper: A 14 page paper that provides an overview and explanation of customer relationship management marketing, a marketing approach that has gained increasing emphasis over the last fifteen years. The paper includes different definitions of customer relationship management (CRM), the steps and components of the approach, and a number of strategies to develop relationships with customers. The writer explains although there was to be a focus on Singapore, little has been written about relationship marketing in Singapore. Bibliography lists 10 sources.
File: MM12_PGcrmsn.rtf
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